Patient Rights Responsibilities

Mission

To provide safe, affordable, and high-quality healthcare by leveraging international evidence-based practices. Our approach involves highly skilled healthcare professionals, well-trained staff, and advanced technology to serve all segments of society.

Vision

To revolutionize healthcare delivery in India by aligning with global best practices and becoming a world-class healthcare facility.

Patient Rights:

To receive care in a safe and clean environment, irrespective of age, gender, race, religion, nationality, sexual orientation, disability, or manner of payment.
To experience considerate and respectful care that upholds personal dignity and is free from all forms of abuse, neglect, or harassment.
To have their special preferences, personal values and beliefs, spiritual and cultural needs respected.
To seek an additional opinion, within or outside the hospital, regarding clinical care without fear of compromising their treatment.
To expect full protection of privacy and personal dignity during examinations, procedures, and treatments.
To decide what information about their care is shared with family or others, and under what circumstances.
To receive appropriate assessment and effective management of pain related to their medical condition.
To receive respectful and compassionate care at the end of life.
To have their health information kept confidential, except as required by law.
To be informed by their doctor about the risks, benefits, alternatives, and expected outcomes of proposed care and treatment.
To knowledgeably refuse any care, diagnostic procedure, or treatment after understanding the consequences of refusal.
To give informed consent before undergoing blood transfusions, anesthesia, surgery, participation in research protocols, or any other invasive or high-risk procedures/treatments.
To be informed about the process for voicing complaints, expressing concerns, or addressing grievances.
To access their clinical records and health information.
To be educated about their care plan, progress, and healthcare needs and to participate in care and treatment decisions.
To know the identity and professional status of individuals providing their service.
To be fully informed about the expected cost of their treatment.
To be aware of the hospital’s rules and regulations.

Patient Responsibilities:

To provide accurate and complete demographic information, including full name, age, address, telephone number, email ID, details of next-of-kin, and insurance company/TPA/employer.
To share complete and accurate information about your health, including your medical history, current medications, past investigations, and any other relevant medical conditions.
To actively participate in your treatment plan, follow the prescribed regimen, and keep your doctors and nurses informed about the effectiveness of your treatment.
To attend scheduled appointments and notify the hospital if you need to reschedule or cancel.
To respect the rights of other patients, visitors, and hospital staff, treating them with courtesy and dignity.
To comply with hospital rules and safety regulations, including maintaining noise levels, adhering to the visitors policy, and avoiding weapons on hospital premises.
To avoid bringing valuables to the hospital and to assume responsibility for the safety of your personal belongings.
To adhere to the hospital’s no-smoking, no-chewing tobacco, and no-alcohol policies.
To provide complete and accurate information to your insurance company to facilitate claims processing.
To fulfill your financial obligations for healthcare as promptly as possible.
To acknowledge that patients requiring emergency care may take priority.
To respect the property of others and the hospital itself.
To accept measures taken by the hospital to ensure your privacy and the confidentiality of your medical records.
To communicate with healthcare staff if your condition worsens or deviates from the expected course of treatment.
To understand all instructions before signing consent forms.
To familiarize yourself with the 'Patient Rights' charter and seek clarification if needed.